Welcome to [Application Name] (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled safely and compliantly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our criminal case management application (“App”), which is available on the Google Store and Apple Store. Please read this policy carefully to understand our practices regarding your personal data.
CaseRatio acts as a Data Controller for user account and administrative data, and as a Data Processor for all data submitted to the case management platform by the customer.
If you have any questions about this Privacy Policy, please get in touch with us at:
CaseRatio Limited
Company number 08927866
94 Gloucester Place
London
W1U 6HT
Email: Info@caseratio.co.uk
We may collect and process the following types of information:
Personal Information: Name, email address, phone number, job title, and other identifiers.
Case Information: Details related to criminal cases, including but limited to case numbers, defendant information, charges, court dates, and case notes.
Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
Usage Data: Information about how you use the App, including log data, access times, and features used.
Location Data: We may collect location data to provide location-based services if applicable.
We use the information we collect for the following purposes:
To provide and maintain the App: To deliver the services you request, and ensure the app functions correctly.
To improve the App: Analyse usage patterns and improve the app’s functionality and user experience.
To communicate with you: To send updates, security alerts, and support messages.
To comply with legal obligations: To meet legal and regulatory requirements, including responding to lawful requests from public authorities.
We process your personal data based on the following legal grounds:
Consent: Where you have given us explicit consent to process your personal data.
Contractual necessity: To perform our obligations under a contract with you.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To pursue our legitimate business interests, provided they do not override your rights and freedoms.
We may share your information with:
Service providers: Third-party vendors who assist us operating and maintaining the CaseRatio environment.
Legal authorities: When required by law or to protect our rights, property, or safety, or that of others.
Business transfers: In the event of a merger, acquisition, or sales of assets, your information may be transferred to the new owner.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Access: You can request a copy of your personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data under certain conditions.
Restriction: You can request that we restrict the processing of your personal data under certain conditions.
Data portability: You can request a copy of your data in a structured, commonly used format.
Objection: You can object to processing your personal data under certain conditions.
Withdraw consent: If we rely on your consent to process your data, you can withdraw it anytime.
To exercise these rights, please get in touch with us at support@caseratio.co.uk
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or adequacy decisions.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:
CaseRatio Limited
94 Gloucester Place
London
W1U 6HT
Email: Info@caseratio.co.uk
If you believe we have not complied with data protection laws, you can complain to the UK Information Commissioner’s Office (ICO).
You can contact the ICO at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Phone: 0303 123 1113